TR3191-Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution

TR3191-Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution

Electricity Supply Board ( ESB )

## Summary The Electricity Supply Board (ESB) is procuring a cloud-based SaaS Voice of the Employee solution. The scope includes supply, implementation, licensing, support, and maintenance of this platform.

## Scope & Deliverables - Supply and licensing of a cloud-hosted Voice of the Employee software solution. - Implementation services to configure and deploy the system within the ESB environment. - Ongoing technical support and maintenance for the duration of the contract. - Integration capabilities to ensure seamless operation with existing ESB infrastructure.

## Key Requirements - Eligibility criteria are not explicitly detailed in the provided data; bidders must review the full tender documentation for specific legal and financial standing requirements. - Qualifications likely require proven experience in deploying enterprise SaaS HR/Employee engagement platforms. - Technical certifications in cloud infrastructure (e.g., AWS, Azure, or GCP) and the specific VoE software vendor may be required. - Demonstrated experience in the public sector or large utility/energy organizations is highly relevant.

## Commercials & Timeline - Estimated value: €750,000.00 - Submission deadline: Thu Aug 07 12:00:00 IST 2025 - Contract duration: Not stated - Framework/DPS: Not stated

## How to Bid - Submission method: Electronic submission via the specified procurement portal (details in tender docs). - Language: English. - Key documents to prepare: Technical proposal, financial offer, proof of eligibility/eligibility forms, and relevant case studies or references.

## Bid Considerations - This opportunity suits established SaaS providers with strong implementation track records in large enterprises. - The negotiated procedure suggests the ESB may have pre-qualified suppliers or specific technical preferences, potentially limiting competition. - Risks include high implementation complexity and the need for robust change management support within the client organization. - Bidders should verify if the "negotiated" nature implies a restricted tender process rather than an open call.

Electricity Supply Board ( ESB ) has 60 tender(s) tracked on TenderScout, of which 5 are currently open. On the EU TED record this buyer has awarded 400 contract(s) worth around €3,079,328,830.

Recent awarded suppliers include Ashurst LLP, Berwin Leighton Paisner, Bond Dickinson, Burges Salmon, Burness Paull.