TR5142 - Customer campaign and communications management tool

The Contracting Entity intends to procure a contract for a supplier to provide a SaaS customer campaign

TR5142 - Customer campaign and communications management tool

Electricity Supply Board ( ESB )

## Summary The Electricity Supply Board (ESB) intends to procure a SaaS customer campaign and communications management tool for its "Is This a Good Time?" program, enabling the execution and management of ongoing email and SMS communications.

## Scope & Deliverables * Provision of a SaaS customer campaign and communications management tool * Execution and management of the ongoing 'Is This a Good Time?' (‘ITAGT) programme within the Republic of Ireland * Delivery of email and SMS communications to current and future participants

## Key Requirements * Eligibility: Not stated * Qualifications: + Experience in providing SaaS customer campaign and communications management tools + Ability to execute and manage ongoing programs * Certifications/Experience: Not stated

## Commercials & Timeline * Estimated value: €2,000,000 (excluding VAT) * Submission deadline: Thu Jul 16 12:00:00 IST 2026 * Contract duration: 5 years * Framework/DPS: No framework agreement or dynamic purchasing system

## How to Bid * Submission method: Electronic submission via https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8185096 * Languages: English * Key documents to prepare: + Tender response + Proof of qualifications and experience (if required)

## Bid Considerations * This tender may suit companies with experience in providing SaaS customer campaign and communications management tools, particularly those familiar with the Irish market. * Opportunities exist for companies to provide a customized solution that meets ESB's specific needs. * Risks include: + High competition due to the estimated value of the contract + Potential for complex evaluation criteria

Electricity Supply Board ( ESB ) has 60 tender(s) tracked on TenderScout, of which 4 are currently open. On the EU TED record this buyer has awarded 400 contract(s) worth around €3,079,328,830.

Recent awarded suppliers include Ashurst LLP, Berwin Leighton Paisner, Bond Dickinson, Burges Salmon, Burness Paull.