Trocaire RFT for Inbound and Outbound Telemarketing Services June 2026

Trócaire requires services for inbound and outbound telemarketing to provide a highly professional

Trocaire RFT for Inbound and Outbound Telemarketing Services June 2026

Trócaire_166765

## Summary Trócaire, an International NGO, invites tenders for Inbound and Outbound Telemarketing Services to support their fundraising campaigns and donor care.

## Scope & Deliverables * Inbound calls: daytime and out-of-hours service (24-7) across Ireland (ROI & NI) to process donations and queries * Outbound calls: multiple agents to provide support on various calling campaigns, Monday to Friday * Direct access to call recordings for urgent attention or quality control purposes

## Key Requirements * Eligibility: businesses who can cover services in part or in full across ROI and/or NI * Qualifications: + Experience with charities and INGOs + PCI DSS compliance (mandatory) + Valid Tax Clearance Certificate * Certifications: DPIS Supplier Questionnaire – Appendix 1

## Commercials & Timeline * Estimated value: Not stated * Submission deadline: Fri Jul 31 17:00:00 IST 2026 * Contract duration: Not stated * Framework/DPS: None mentioned

## How to Bid * Submission method: written tender document * Languages: Not stated * Key documents to prepare: + Company profile and history + Staff experience and competencies in required areas + Details of escalation procedures and continuity plans + Pricing details (using provided cost model template)

## Bid Considerations * This opportunity suits businesses with experience in telemarketing services, particularly for charities and INGOs. * Opportunities: + Potential for long-term partnership with Trócaire + Chance to demonstrate cultural and value fit with the organization's ethos * Risks: + Spikes in calls during humanitarian emergencies or other unforeseen events + Need for flexibility to accommodate quieter times and downtime

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Trócaire_166765 has 3 tender(s) tracked on TenderScout. On the EU TED record this buyer has awarded 3 contract(s) worth around €100,000.

Recent awarded suppliers include Gartner, Trócaire_166765.