RFT for the provision of a Queue Management System in the Department of Social Protection

In summary, the Services comprise: the supply, delivery, installation, commissioning and maintenance

RFT for the provision of a Queue Management System in the Department of Social Protection

Department of Social Protection_349

## Summary The Department of Social Protection in Ireland is seeking a provider for a Queue Management System as a fully managed service. The estimated value excluding VAT is €3,900,000.

## Scope & Deliverables - Supply, delivery, installation, commissioning and maintenance of a Queue Management System - Fully managed service

## Key Requirements - Eligibility: Not stated - Qualifications: - Main classification (CPV): 72000000 IT services: consulting, software development, Internet and support - Additional classifications: 48000000 Software package and information systems; 48800000 Information systems and servers; 48900000 Miscellaneous software package and computer systems - Certifications/Experience: - Not stated

## Commercials & Timeline - Estimated value excluding VAT: €3,900,000 - Submission deadline: Thu Jul 02 15:00:00 IST 2026 - Contract duration: 6 years - Framework/DPS: No framework agreement or dynamic purchasing system

## How to Bid - Submission method: Electronic submission via https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8128586 - Languages: English - Key documents to prepare: - European Single Procurement Document (ESPD) - Tender documents available at https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8128586

## Bid Considerations - This tender may suit companies with experience in providing Queue Management Systems and IT services. - Opportunities: - A fully managed service contract for a significant duration (6 years). - Potential for future maintenance and support work. - Risks: - High estimated value, which may require significant resources to bid successfully. - Competition from other experienced providers.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Department of Social Protection_349 has 11 tender(s) tracked on TenderScout, of which 5 are currently open. On the EU TED record this buyer has awarded 116 contract(s) worth around €1,234,060,230.

Recent awarded suppliers include HP, Threatscape, National College of Ireland, GRM, Accenture.