HSE 28417 - Managed Service for Print, Supply and Distribution of Letters on behalf of HSE PCRS

The HSE wishes to establish a new contract for the provision of a managed service for the print, supply

HSE 28417 - Managed Service for Print, Supply and Distribution of Letters on behalf of HSE PCRS

Health Service Executive (HSE)

## Summary The Health Service Executive (HSE) is procuring a managed print, supply, and distribution service for the Primary Care Reimbursement Service (PCRS). The contract involves printing, folding, and dispatching approximately 545,800 letters annually to the general public on behalf of the HSE.

## Scope & Deliverables - Printing, production, and dispatch of letters and attachments on a batch basis. - Folding, insertion of supplementary attachments, and envelope preparation. - Handling of various document types (1–10 pages, including color) via secure server. - Provision of prepaid return envelopes where required. - Compliance with strict timeframes for daily submissions (Monday–Friday).

## Key Requirements - Eligibility via European Single Procurement Document (ESPD). - Compliance with HSE Standard Terms for Supplies & Services V8.4. - Signing of HSE Service Provider Confidentiality Agreement V3.0 and Data Processing Agreement V2.0. - Ability to handle sensitive personal data securely. - No reserved participation; open to all qualified bidders.

## Commercials & Timeline - Estimated Value: €2,000,000 (excluding VAT). - Submission Deadline: 12:00 IST, Thursday, June 11, 2026. - Contract Duration: 36 months, with options to extend for up to two periods of 12 months each. - Framework/DPS: None.

## How to Bid - Submission Method: Electronic only via the eTenders portal ("Create your tender online"). - Languages: English. - Key Documents: Completed Tender Response Document (TRD), Cost Sheet, and relevant legal agreements. - File Formats: Microsoft Word/Excel 2010 or earlier, PDF (max 10MB per file).

## Bid Considerations - Volume Risk: Current volumes are estimates; the HSE aims to reduce paper usage and move to electronic formats, potentially impacting revenue over the contract term. - Operational Complexity: Requires robust logistics for daily batch processing and secure data handling for ~1.1 million pages annually. - Strategic Fit: Suitable for established print/logistics providers with public sector experience and secure IT infrastructure. - Compliance: Strict adherence to HSE Tender Competition Rules V14 and eTenders portal technical requirements is mandatory.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Health Service Executive (HSE) has 236 tender(s) tracked on TenderScout, of which 20 are currently open. On the EU TED record this buyer has awarded 400 contract(s) worth around €3,627,848,444.

Recent awarded suppliers include 3fivetwo Medical Ltd, Irish Hospital Supplies, Hospital Services Ltd, Astral Healthcare, Varian Medical Systems Ltd.