Health Service Executive (HSE)
## Summary The Health Service Executive (HSE) is issuing a tender for Support Maintenance and Development Services for the existing HSE Track and Trace Software System. The contract is for a 10-year duration and has an estimated value of €17,000,000. The HSE is seeking a provider to maintain and develop the software system, which is used in Central Sterile Services Departments, Endoscopy Reprocessing Units, and other outpatient settings.
## Scope & Deliverables - Provision of Support Maintenance and Development Services for the existing HSE Track and Trace Software System - Maintenance of the software system, including bug fixes and updates - Development of new features and enhancements to the software system - Support for the software system, including training and documentation - Maintenance of the Citrix thin client technology and Microsoft SQL servers - Development of a suite of Microsoft SQL servers with each individual hospital site having its own distinct set of SQL databases
## Key Requirements - Eligibility: The tender is open to all suppliers who meet the eligibility criteria specified in the procurement document. - Qualifications: The supplier must have relevant experience and qualifications in the provision of IT services, including software development and maintenance. - Certifications: The supplier must hold relevant certifications, such as ISO 27001 and ISO 9001. - Experience: The supplier must have experience in providing similar services to a public sector organization.
## Commercials & Timeline - Estimated value: €17,000,000 - Submission deadline: Tue Nov 17 12:00:00 GMT 2026 - Contract duration: 10 years - Framework/DPS: No framework agreement or Dynamic Purchasing System is in place.
## How to Bid - Submission method: Electronic submission through the eTenders website - Languages: English - Key documents to prepare: The procurement document, which includes the tender specification, evaluation criteria, and contract terms.
## Bid Considerations - This tender is suitable for suppliers with experience in providing IT services, including software development and maintenance, to a public sector organization. - Opportunities: The contract has a 10-year duration, providing a long-term opportunity for the successful supplier. - Risks: The supplier must be aware of the risks associated with providing services to a public sector organization, including the need to comply with relevant regulations and standards.
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Restricted procedure. A two-stage process: suppliers first complete a selection questionnaire (capacity, experience, financial standing), and only those who qualify are invited to submit a full tender. Plan for the pre-qualification stage well before the tender deadline.
Health Service Executive (HSE) has 312 tender(s) tracked on TenderScout, of which 24 are currently open. On the EU TED record this buyer has awarded 400 contract(s) worth around €3,627,848,444.
Recent awarded suppliers include 3fivetwo Medical Ltd, Irish Hospital Supplies, Hospital Services Ltd, Astral Healthcare, Varian Medical Systems Ltd.
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