FCC/246/26 Est Multi-party Framework for the provision of Out of Hours Call Answering Service With an Initial Contract for 2 Years for Fingal County Council

FCC/246/26 Est Multi-party Framework for the provision of Out of Hours Call Answering Service With an Initial Contract for 2 Years for Fingal County Council

Fingal County Council_371

## Summary Fingal County Council is seeking a multi-party framework for the provision of Out of Hours Call Answering Service for a 2-year initial contract, with the option to extend for 2 additional years. The estimated value of the contract is €213,000 excluding VAT.

## Scope & Deliverables - Provision of Out of Hours Call Answering Service - Initial contract for 2 years, with option to extend for 2 additional years - Framework agreement with partial reopening of competition - Tenderers must describe measures to minimize environmental impact of delivering the contract

## Key Requirements - Eligibility: Not stated - Qualifications: Not stated - Certifications: Not stated - Experience: Not stated

## Commercials & Timeline - Estimated value: €213,000 excluding VAT - Submission deadline: 27 October 2026 - Contract duration: 4 years - Framework/DPS: Framework agreement, partly without reopening and partly with reopening of competition

## How to Bid - Submission method: Electronic submission required - Languages: English - Key documents to prepare: Tender Structure XML, Cycle 1 - Address for submission: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9215618

## Bid Considerations - This tender may suit companies with experience in providing Out of Hours Call Answering Services, particularly those with a strong environmental focus. - Opportunities: The contract has a potential value of €213,000 and a duration of 4 years. - Risks: The tender requires tenderers to describe measures to minimize environmental impact, which may present a challenge for some companies.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Fingal County Council_371 has 56 tender(s) tracked on TenderScout, of which 4 are currently open. On the EU TED record this buyer has awarded 172 contract(s) worth around €595,868,566.

Recent awarded suppliers include Murphy Truck Centre, ECON Engineering Ltd, Currabeg Developments, Fingal County Council, Emerald Truck and Van Limited.