2026/025 Provision and implementation of a cloud based ITSM (IT Service Management) platform to Enterprise Ireland

2026/025 Provision and implementation of a cloud based ITSM (IT Service Management) platform to Enterprise Ireland

Enterprise Ireland

## Summary Enterprise Ireland is procuring a cloud-based IT Service Management (ITSM) platform to support its operations. The contract is for a duration of 48 months and has an estimated value excluding VAT of €195,000.

## Scope & Deliverables - Provision and implementation of a cloud-based ITSM platform - IT services: consulting, software development, Internet and support - Computer-related services and computer support and consultancy services

## Key Requirements - Eligibility: The tender is open to all suppliers - Qualifications: Not specified - Certifications: Not specified - Experience: Not specified

## Commercials & Timeline - Estimated value: €195,000 (excluding VAT) - Submission deadline: Friday, 9 October 2026, 12:00:00 IST - Contract duration: 48 months - Framework/DPS: Not stated

## How to Bid - Submission method: Electronic submission via the eTenders portal - Languages: English - Key documents to prepare: Tender document, ITSM Invitation to Tender, and any additional documents specified in the tender document

## Bid Considerations - This tender may suit suppliers with experience in implementing cloud-based ITSM platforms and providing IT services to public sector organizations. - Opportunities: The contract has a duration of 48 months, providing a stable revenue stream for the successful supplier. - Risks: The tender is open to all suppliers, and the evaluation criteria and selection process are not specified, which may increase the risk for bidders.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Enterprise Ireland has 56 tender(s) tracked on TenderScout, of which 4 are currently open. On the EU TED record this buyer has awarded 78 contract(s) worth around €86,519,999.

Recent awarded suppliers include DocuSign International (EMEA) Limited, International SOS Assistance Services UK Limited, PFH Technology Group_17679, Test Triangle Limited, IBISWorld Limited.