Support and Maintenance of Dynamics 365 system for The Labour Court

Support and Maintenance of Dynamics 365 system for The Labour Court

The Department of Enterprise Tourism and Employment

## Summary The Department of Enterprise Tourism and Employment is seeking a supplier to provide support and maintenance services for its Dynamics 365 system for The Labour Court.

## Scope & Deliverables * Support and maintenance of Dynamics 365 system * Estimated duration: 60 months

## Key Requirements * Eligibility: Not stated * Qualifications: Not stated * Certifications: Not stated * Experience: Not stated

## Commercials & Timeline * Estimated value: €400,000 * Submission deadline: Monday, 5th October 2026, 12:00 IST * Contract duration: 60 months * Framework/DPS: No framework agreement or dynamic purchasing system

## How to Bid * Submission method: Electronic submission via the etenders.gov.ie portal * Languages: English * Key documents to prepare: + Tender Structure XML - Cycle 1 + Services RFT Labour Court 2026 + Appendix 7 - System Development Guidelines 2025 + Appendix 8 - System Overview

## Bid Considerations * This tender may suit suppliers with experience in software development and support services, particularly those familiar with Dynamics 365. * Opportunities: + A 60-month contract duration provides a stable revenue stream. + The estimated value of €400,000 may be attractive to suppliers looking to secure a significant contract. * Risks: + The tender requires electronic submission, which may present technical challenges for some suppliers. + The contract duration is 60 months, which may pose risks for suppliers with limited experience in long-term contracts.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

The Department of Enterprise Tourism and Employment has 7 tender(s) tracked on TenderScout. On the EU TED record this buyer has awarded 3 contract(s) worth around €509,200.

Recent awarded suppliers include Verve Marketing LTD, Osborne Recruitment, KPMG.