Provision of Out of Hours/Emergency Call Answering Service for Cork City Council

Provision of Out of Hours/Emergency Call Answering Service, Service Request Recording and Call/SMS/

Provision of Out of Hours/Emergency Call Answering Service for Cork City Council

Cork City Council

## Summary Cork City Council is seeking a provider for an Out of Hours/Emergency Call Answering Service, including service request recording and call/SMS/email forwarding. The contract will be awarded to a single supplier.

## Scope & Deliverables - Provision of Out of Hours/Emergency Call Answering Service - Service Request Recording - Call/SMS/Email Forwarding Service

## Key Requirements - Eligibility: Not stated - Qualifications: - Experience in providing call centre services - Ability to provide service request recording and call/SMS/email forwarding - Certifications: Not stated - Experience: At least 3 years of experience in providing similar services

## Commercials & Timeline - Estimated value: €210,000 (excluding VAT) - Submission deadline: Thu Jul 23 12:00:00 IST 2026 - Contract duration: 36 months - Framework/DPS: No framework agreement or dynamic purchasing system

## How to Bid - Submission method: Electronic submission via etenders.gov.ie - Languages: English - Key documents to prepare: - Tender Response Document (TRD) - Sample Contract - Tender Structure XML

## Bid Considerations - This contract may suit companies with experience in providing call centre services and service request recording. - Opportunities include a potential long-term partnership with Cork City Council. - Risks include the need to meet specific requirements and deadlines, as well as potential competition from other bidders.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Cork City Council has 35 tender(s) tracked on TenderScout, of which 6 are currently open. On the EU TED record this buyer has awarded 72 contract(s) worth around €316,139,356.

Recent awarded suppliers include Haris Coyle Breen, Downes Associates, Matt O'Mahony & Associates, Breedon Surfacing Solutions Ireland Ltd t/a Breedon Ireland, McGinty and O Shea Ltd..