Managed Detection Response Services (MDRS) for the Office of the Ombudsman

The Office of the Ombudsman is seeking tenders for the provision of Managed Detection Response

Managed Detection Response Services (MDRS) for the Office of the Ombudsman

Office of the Ombudsman

## Summary The Office of the Ombudsman is seeking tenders for Managed Detection Response Services (MDRS) for its Microsoft Azure cloud ecosystem tenancy. The contract value is estimated at €400,000 and will be awarded for a duration of 48 months.

## Scope & Deliverables * Provision of MDRS services for the Office of the Ombudsman's Microsoft Azure cloud ecosystem tenancy * Managed detection and response to cyber threats * Services to be delivered in accordance with the detailed requirements set out in Appendix 1

## Key Requirements * Eligibility: The tenderer must be a company registered in Ireland or another EU country. * Qualifications: + Experience in providing MDRS services for similar organizations + Proven track record of delivering high-quality IT services + Compliance with relevant data protection and security regulations * Certifications: + ISO 27001:2013 (Information Security Management System) + ISO 9001:2015 (Quality Management System)

## Commercials & Timeline * Estimated contract value: €400,000 * Submission deadline: Friday, July 31st, 2026, at 12:00 PM IST * Contract duration: 48 months

## How to Bid * Submissions must be made electronically through the eTenders portal (https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8496697) * Languages accepted: English * Key documents to prepare: + Tender submission form + Pricing schedule (in accordance with the template provided in Appendix 2)

## Bid Considerations * This tender is suitable for companies with experience in providing MDRS services for similar organizations. * Opportunities: + The contract value of €400,000 represents a significant opportunity for the successful bidder. + The contract duration of 48 months provides stability and predictability for the successful bidder. * Risks: + The tender process is subject to EU procurement regulations, which may impose additional requirements on the successful bidder. + The Office of the Ombudsman reserves the right to terminate the contract at any time.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Office of the Ombudsman has 1 tender(s) tracked on TenderScout. On the EU TED record this buyer has awarded 5 contract(s) worth around €1,163,250.

Recent awarded suppliers include Mindshare Ireland, Open Sky Data Systems, Codec-DSS Ltd, Open Sky Data Systems_11364.