The provision of a Booking Engine, Reservations, Ticketing and CRM Platform

Rásaíocht Con Éireann / Greyhound Racing Ireland (GRI) invites tender submissions from suitably

The provision of a Booking Engine, Reservations, Ticketing and CRM Platform

Rásaíocht Con Éireann

## Summary Rásaíocht Con Éireann (Greyhound Racing Ireland) invites tender submissions for the provision of a Booking Engine, Reservations, Ticketing and CRM Platform. The estimated value is €350,000 excluding VAT.

## Scope & Deliverables * Provision of a modern, cloud-based booking engine and customer engagement platform * Integration with existing systems * Customer relationship management (CRM) software package

## Key Requirements * Eligibility: Suitably qualified and experienced service providers * Qualifications: + Relevant experience in providing similar services to the public sector + Demonstrated expertise in developing and implementing cloud-based booking engines and CRM platforms * Certifications/Compliance: Not specified * Experience: Minimum 3 years' experience in delivering similar projects

## Commercials & Timeline * Estimated value: €350,000 excluding VAT * Submission deadline: Tuesday, July 21, 2026, 13:00 IST * Contract duration: 7 years * Framework/DPS: No framework agreement or dynamic purchasing system

## How to Bid * Submission method: Electronic submission via etenders.gov.ie * Languages: English * Key documents to prepare: + Tender Structure XML - Cycle 1 + Third party Security questionnaire + ITT (Invitation to Tender) document

## Bid Considerations * This tender may suit companies with experience in providing cloud-based booking engines and CRM platforms to the public sector. * Opportunities: The contract duration is 7 years, which provides a stable revenue stream for the successful bidder. * Risks: + High competition due to the estimated value of the contract + Complexity of integrating the platform with existing systems

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Rásaíocht Con Éireann has 13 tender(s) tracked on TenderScout, of which 4 are currently open. On the EU TED record this buyer has awarded 13 contract(s) worth around €4,004,195.

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