Establishment of a Single-Party Framework Agreement for a Contact Centre Software Solution and Related Services for Wexford County Council Customer Services Unit (CSU)

The Contracting Authority proposes to engage in a competitive process for the establishment of a Single­

Establishment of a Single-Party Framework Agreement for a Contact Centre Software Solution and Related Services for Wexford County Council Customer Services Unit (CSU)

Wexford County Council

## Summary Wexford County Council is seeking a single-party framework agreement for a contact centre software solution and related services for its Customer Services Unit (CSU). The estimated value excluding VAT is €500,000.

## Scope & Deliverables * Contact Centre Software Solution * Related Services

## Key Requirements * Eligibility: Not stated * Qualifications: + Relevant experience in providing contact centre software solutions + Ability to meet the technical requirements specified in the tender documents * Certifications/Compliance: Not stated * Experience: At least 2 years of experience in providing similar services

## Commercials & Timeline * Estimated value excluding VAT: €500,000 * Submission deadline: Mon Jul 20 16:00:00 IST 2026 * Contract duration: 2 years * Framework agreement: Yes, without reopening of competition

## How to Bid * Submission method: Electronic submission via the eTenders website * Languages: English * Key documents to prepare: + Tender Structure XML - Cycle 1 + PQQ (Pre-Qualification Questionnaire)

## Bid Considerations * This tender may suit companies with experience in providing contact centre software solutions and related services. * Opportunities: + Potential for a long-term contract with Wexford County Council + Opportunity to provide a comprehensive solution to meet the CSU's needs * Risks: + High level of competition due to the estimated value of the contract + Need to demonstrate strong technical capabilities and experience in providing similar services

Wexford County Council has 23 tender(s) tracked on TenderScout, of which 8 are currently open. On the EU TED record this buyer has awarded 52 contract(s) worth around €19,382,349.

Recent awarded suppliers include ABM Contractors Ltd, Wexford County Council, Kilcaven Property Developments Ltd, Irish Biotech Systems, MJS Civil Engineering Ltd.