WCCC26 159 Supply and Install a Queue management System including all Hardware and Software at two locations

Supply and Installation of a Queue Management System (QMS) at two locations to include the following:

WCCC26 159 Supply and Install a Queue management System including all Hardware and Software at two locations

Waterford City and County Council_103683

## Summary The Waterford City and County Council is procuring a Queue Management System (QMS) for two locations, including hardware and software. The estimated value excluding VAT is €60,000.

## Scope & Deliverables * Provide a QMS supporting multi-site deployment across two locations in Waterford City and Dungarvan * Supply, configure, and install required hardware (e.g., kiosks, ticket printers, displays) * Migrate/transition from current system solution * Train staff (admins, supervisors, front line) * Provide support and maintenance with agreed SLAs/KPIs * Deliver analytics and reporting capabilities * Document the solution design, operational integration, and user interface

## Key Requirements * Eligibility: Not stated * Qualifications: Suppliers must have relevant experience in providing QMS solutions * Certifications: Not stated * Experience: Suppliers must have a proven track record of delivering similar projects

## Commercials & Timeline * Estimated value excluding VAT: €60,000 * Submission deadline: Mon Jul 13 15:00:00 IST 2026 * Contract duration: 4 years * Framework/DPS: No framework agreement or dynamic purchasing system

## How to Bid * Submission method: Electronic submission via etenders.gov.ie * Languages: English * Key documents to prepare: + Tender response document (available on etenders.gov.ie) + Queue management System RFT (FINAL) 26 06 17.docx (available on etenders.gov.ie)

## Bid Considerations * This procurement may suit suppliers with experience in providing QMS solutions for public sector organizations. * Opportunities: Suppliers can benefit from a 4-year contract and the potential to reduce environmental impacts through green procurement criteria. * Risks: Suppliers must ensure they meet the eligibility requirements and have the necessary qualifications, certifications, and experience.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Waterford City and County Council_103683 has 25 tender(s) tracked on TenderScout, of which 5 are currently open. On the EU TED record this buyer has awarded 59 contract(s) worth around €161,932,353.

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