Tender for provision of ICT Managed Services

The Contracting Authority wishes to appoint a contractor for the provision of ICT Managed Services to

Tender for provision of ICT Managed Services

safefood

## Summary Safefood is procuring comprehensive ICT Managed Services to support its hybrid Microsoft 365 environment. The contract covers helpdesk, endpoint management, and security services for approximately 45 users across Cork and Dublin offices.

## Scope & Deliverables - Service Desk and Helpdesk (8am–6pm coverage) - Endpoint Management for 35 laptops and 23 mobile devices - Monitoring, Maintenance, and Patch Management - Identity and Microsoft Environment Support (Entra, O365) - Backup and Recovery services with defined RPO/RTO - Monthly reporting and cyber dashboard - Professional Engineering Services (5 draw-down days)

## Key Requirements - Experience providing similar services to public sector organizations of comparable size. - Capability to support Microsoft 365, Entra ID, and cloud workloads. - Robust security, compliance, and backup testing protocols. - Specific selection criteria detailed in the procurement document.

## Commercials & Timeline - Estimated value: €150,000 (excluding VAT) - Contract duration: 36 months - Submission deadline: Fri Jun 12 18:00:00 IST 2026 - Framework/DPS: Not applicable

## How to Bid - Submission method: Electronic via https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8209930 - Language: English - Key documents: Complete the attached RFT, addressing qualification and award criteria; review grounds for exclusion in the procurement document.

## Bid Considerations - SME Friendly: Explicitly noted as suitable for small and medium-sized enterprises. - Scope Clarity: Well-defined technical requirements for a small, cloud-centric environment. - Competition: Open procedure invites broad competition; strong local or specialized MSPs may have an advantage. - Risk: Limited to 45 users; ensure resource allocation aligns with the €150k budget and 36-month term.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

safefood has 2 tender(s) tracked on TenderScout. On the EU TED record this buyer has awarded 6 contract(s) worth around €8,350,000.

Recent awarded suppliers include Greenville Procurement Partners Ltd, PHD Ireland, Folk Wunderman Thompson, Wilson Hartnell Public Relations, ASG & Partners.