Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a

Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

Limerick City and County Council_103432

## Summary The Limerick City and County Council is procuring a corporate telephony and contact centre solution, including services such as core enterprise telephony, call queues, and reporting capabilities. The estimated value of the contract is €700,000.

## Scope & Deliverables * Supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution * Core enterprise telephony services * Call queues, hunt groups, IVR, and call flow management * Contact centre functionality for agents, supervisors, and administrators * Reporting, analytics, and call recording capabilities * Integration with Microsoft 365, identity services, and relevant business systems * Handsets, headsets, and softphone options where required * Implementation, migration, training, and transitional support * Ongoing support, maintenance, and service level commitments

## Key Requirements * Eligibility: Not stated * Qualifications: Not stated * Certifications: Not stated * Experience: The contracting authority is technology-agnostic, but references to existing platforms or technologies are provided for context only.

## Commercials & Timeline * Estimated value: €700,000 * Submission deadline: Monday, June 22, 2026, at 13:00 IST * Contract duration: 84 months

## How to Bid * Submission method: Electronic submission is required through the eTenders website. * Languages: English * Key documents to prepare: + European Single Procurement Document (ESPD) + Tender document (RFT)

## Bid Considerations * This contract may suit companies with experience in providing corporate telephony and contact centre solutions, particularly those with expertise in integration with Microsoft 365. * Opportunities include the potential for a long-term contract and the chance to provide a stable, scalable solution that improves service continuity and user experience. * Risks include the complexity of integrating with existing ICT environments and the need to ensure seamless migration and transitional support.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Limerick City and County Council_103432 has 57 tender(s) tracked on TenderScout, of which 9 are currently open. On the EU TED record this buyer has awarded 163 contract(s) worth around €532,139,584.

Recent awarded suppliers include Premier Industrial Cleaning and Maintenance, Ove Arup & Partners Ireland Ltd. T/A Arup, Limerick City & County Council, Eircom, Be Dynamic.