Provision of Telephonist Services

The provision of onsite telephonist services to the Department of Housing, Local Government and

Provision of Telephonist Services

Department of Housing Local Government and Heritage

## Summary The Department of Housing Local Government and Heritage is seeking a provider for onsite telephonist services. The contract will be for 60 months with an estimated value of €500,000.

## Scope & Deliverables - Provision of onsite telephonist services to the Department of Housing, Local Government and Heritage - Services comprise: The provision of Telephonists Services

## Key Requirements - Eligibility: Not stated - Qualifications: - Must comply with Directive 2014/24/EU - Must comply with Regulation (EU) 2022/1031 on the access of third country economic operators, goods and services to the Union’s public procurement and concession markets - Must comply with Regulation (EU) 2022/2560 of the European Parliament and of the Council on Foreign Subsidies distorting the Internal Market - Certifications: Not stated - Experience: Not stated

## Commercials & Timeline - Estimated value: €500,000 - Submission deadline: Fri Jun 19 12:00:00 IST 2026 - Contract duration: 60 months - Framework/DPS: No framework agreement or dynamic purchasing system

## How to Bid - Submission method: Electronic submission via etenders.gov.ie - Languages: English - Key documents to prepare: - Tenderer’s Statement (Appendix 3) - Declaration as to Personal Circumstances of Tenderer (Appendix 4)

## Bid Considerations - This tender may suit businesses with experience in providing telephonist services, particularly those familiar with the Irish public sector. - Opportunities: The contract has a high estimated value and a long duration, offering potential for revenue growth. - Risks: - Compliance with EU regulations and directives is mandatory. - Tenderers must ensure they have the necessary qualifications, certifications, and experience to meet the requirements.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Department of Housing Local Government and Heritage has 54 tender(s) tracked on TenderScout, of which 16 are currently open. On the EU TED record this buyer has awarded 150 contract(s) worth around €36,581,287.

Recent awarded suppliers include FORUM Connemara Ltd_103060, G Russell plant hire Ltd, IDEEA GLOBAL LIMITED, Carrig Conservation International Ltd, Andrew Power.