Single party framework for the provision of out of hours/emergency call answering service.

Single party framework for the provision of out of hours/emergency call answering service.

Single party framework for the provision of out of hours/emergency call answering service.

Tipperary County Council

## Summary Tipperary County Council is procuring a single-party framework for an out-of-hours/emergency call answering service. The contract covers telephone operator and call centre services for the Mid-West region of Ireland.

## Scope & Deliverables - Provision of emergency and out-of-hours call answering services. - Telephone operator services and call centre management. - Performance of duties within the Mid-West (IE051) region.

## Key Requirements - Eligibility and selection criteria are detailed in the Procurement Document (not fully specified in the notice). - Tenderers must comply with grounds for exclusion listed in the procurement documents. - No specific qualifications or certifications are explicitly mandated in the summary data; refer to the tender folder for technical requirements.

## Commercials & Timeline - Estimated Value: €216,000 (excluding VAT). - Contract Duration: 48 months. - Submission Deadline: Friday, June 12, 2026, at 14:00 IST. - Tender Validity: 12 days. - Framework Type: Single-party framework, partly without reopening and partly with reopening of competition.

## How to Bid - Submission Method: Electronic submission via the eTenders portal is required. - Submission Address: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8115297 - Language: English. - Key Documents: Prepare the Tender Response Document (TRD) and Biographical Summary Template as per the tender folder. Electronic invoicing is allowed; electronic ordering is not used.

## Bid Considerations - Single-Party Constraint: As this is a single-party framework, only one supplier will be awarded the contract, increasing competitive pressure. - Short Timeline: The submission window is approximately one month from publication (May 12 to June 12, 2026), requiring rapid preparation. - Operational Scope: The service involves emergency call handling, implying high reliability and potentially strict SLA requirements not detailed in the notice. - Compliance: Ensure strict adherence to the electronic submission format and the 12-day tender validity period.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Tipperary County Council has 29 tender(s) tracked on TenderScout, of which 7 are currently open. On the EU TED record this buyer has awarded 114 contract(s) worth around €316,393,137.

Recent awarded suppliers include SSE Airtricity Solutions, Roadstone Ltd, Clonmel Waste Disposal Ltd., Marlhill construction Services Ltd, P Halpin Constructing Ltd.