2025P221 - PROVISION OF SUPPORT AND MAINTENANCE SERVICES OF EXPENSE@WORK SYSTEM FOR THE CENTRAL BANK OF IRELAND

2025P221 - PROVISION OF SUPPORT AND MAINTENANCE SERVICES OF EXPENSE@WORK SYSTEM FOR THE CENTRAL BANK OF IRELAND

Central Bank of Ireland

## Summary The Central Bank of Ireland is seeking a provider for support and maintenance services for its Expense@Work system. The contract is valued at €400,000 excluding VAT and will last for 48 months.

## Scope & Deliverables * Provision of support and maintenance services for the Expense@Work system * Maintenance and repair services for software

## Key Requirements * Eligibility: Not stated * Qualifications: Not stated * Certifications: Not stated * Experience: Relevant experience in providing software support and maintenance services is required

## Commercials & Timeline * Estimated value: €400,000 excluding VAT * Submission deadline: 16th June 2026 * Contract duration: 48 months * Framework/DPS: No framework agreement or dynamic purchasing system

## How to Bid * Submission method: Electronic submission via the eTenders website * Languages: English * Key documents to prepare: + Tenderer's Statement (Appendix 2 of the ITT) + Pricing Schedule (Appendix 3 of the ITT)

## Bid Considerations * This contract may suit companies with experience in providing software support and maintenance services, particularly those familiar with the Expense@Work system. * Opportunities: The contract provides a stable income for the successful bidder over a period of 48 months. * Risks: + The Central Bank's requirements may be complex or challenging to meet. + The contract value may be higher or lower than the estimated figure.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Central Bank of Ireland has 12 tender(s) tracked on TenderScout, of which 1 are currently open. On the EU TED record this buyer has awarded 92 contract(s) worth around €693,492,502.

Recent awarded suppliers include Chase Cooper Limited, Euromoney Trading Limited, Grant Thornton Consulting Limited, IIR Limited, The Institute of Banking.