CRM Consolidation, Development, Migration and Support

CRM Consolidation, Development, Migration and Support

Merchants Quay Ireland CLG

## Summary Merchants Quay Ireland CLG is procuring services for the consolidation, development, migration, and ongoing support of their Customer Relationship Management (CRM) system. This open tender aims to modernize their customer data infrastructure to better serve vulnerable individuals.

## Scope & Deliverables - Consolidation of existing CRM data and systems. - Development of new CRM functionalities or modules. - Migration of legacy data to the new platform. - Provision of ongoing technical support and maintenance.

## Key Requirements - Eligibility: Open to all qualified suppliers; no specific legal entity restrictions noted. - Qualifications: Proven experience in CRM system development and data migration. - Certifications: Not explicitly stated in the tender data. - Experience: Demonstrable track record in similar public-sector or non-profit IT projects is implied by the scope.

## Commercials & Timeline - Estimated value: €200,000.00 - Submission deadline: Fri Aug 15 00:00:00 IST 2025 - Contract duration: Not stated - Framework/DPS: Not stated

## How to Bid - Submission method: Electronic submission via the tender portal (standard for Irish public sector). - Languages: English. - Key documents to prepare: Technical proposal detailing approach to consolidation, development, and migration; commercial offer; proof of eligibility; relevant case studies.

## Bid Considerations - Strategic Fit: Ideal for IT firms specializing in CRM platforms (e.g., Salesforce, Microsoft Dynamics) and data migration services. - Opportunity: Chance to secure a long-term support contract with a respected social enterprise, potentially leading to further work. - Risk: Complex data migration carries significant technical risk; unclear contract duration may impact resource planning. - Competition: Open procedure suggests broad market interest; early engagement and clear technical differentiation are critical.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Merchants Quay Ireland CLG has 2 tender(s) tracked on TenderScout, of which 1 are currently open.