Request for tender for the provision of Out of Hours (Emergency) Call Answering Service

Louth County Council is inviting interested parties to Tender for the operation of an Out of Hours and

Request for tender for the provision of Out of Hours (Emergency) Call Answering Service

Louth County Council_381

## Summary Louth County Council is procuring an Out of Hours (Emergency) Call Answering Service. This open tender seeks a provider to manage emergency call handling outside standard business hours for the authority.

## Scope & Deliverables - Provision of emergency call answering services during out-of-hours periods. - Management of call routing and triage for emergency situations. - Maintenance of service availability and reliability as specified in the tender documents.

## Key Requirements - Eligibility criteria as defined in the tender documentation. - Relevant experience in providing emergency call answering or similar contact center services. - Compliance with public sector procurement regulations. - Specific qualifications or certifications are not explicitly listed in the summary data; refer to full tender documents for detailed technical and professional requirements.

## Commercials & Timeline - Estimated value: Not stated - Submission deadline: Thu Jul 31 12:00:00 IST 2025 - Contract duration: Not stated - Framework/DPS: Not stated

## How to Bid - Submission method: Electronic submission via the Public Contracts Electronic System (PES) or as specified in the tender notice. - Languages: English (standard for Irish public sector tenders). - Key documents to prepare: Completed tender forms, technical proposal detailing service delivery, financial proposal, and proof of eligibility/compliance.

## Bid Considerations - Suitability: Best suited for established contact center providers with experience in emergency or high-pressure call handling. - Opportunities: Potential for long-term contract stability and public sector partnership. - Risks: Operational risks associated with 24/7 service demands and potential liability in emergency scenarios. - Strategic Fit: Requires significant investment in staffing and technology to meet reliability standards; verify if the unstated value justifies the resource commitment.

Open procedure. Any interested supplier may submit a tender. There is no shortlisting stage — all compliant bids received by the deadline are evaluated against the published award criteria. It is the most common route for Irish public contracts and is open to SMEs and new entrants.

Louth County Council_381 has 20 tender(s) tracked on TenderScout, of which 5 are currently open. On the EU TED record this buyer has awarded 85 contract(s) worth around €274,130,308.

Recent awarded suppliers include Building Design Partnership, Glassco Recycling Ltd., APC Enviro Ltd, TOBIN Consulting Engineers_45085, Rosenbauer UK Ltd.